Refund policy

This policy applies to all purchases made through everyday-athletes.uk.

 

Online coaching

When you book online coaching with Everyday Athletes UK, you're purchasing a personal service delivered directly by us, not a physical product.

 

Cancelling before coaching starts: you'll receive a full refund if you cancel at least 24 hours before your first session or the start of your coaching period.

 

Cancelling after coaching starts: once your coaching has begun, we're unable to offer a refund, but we're happy to discuss pausing or rearranging your remaining sessions - just email us.

 

Your legal right to cancel: under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel a service contract. By booking coaching that starts within that 14-day window, you agree that we begin the service before the cancellation period ends, and understand this may affect your right to a full refund for any part of the service already delivered.

 

Digital plans (training plans and guides)

Our digital plans are delivered electronically as instant downloads. Because digital content can't be returned once it's been accessed, we're only able to offer a refund if the file is faulty, missing, or not as described, or if you haven't yet downloaded it.

 

By purchasing a digital plan, you agree that your right to cancel ends once you download or access it, in line with the Consumer Contracts Regulations 2013.

 

How to request a refund or cancellation

Email cam@everyday-athletes.uk with your order number and we'll get back to you within 2 business days.